Terms and Conditions
Welcome to Marivorexa. This document outlines the rules and guidelines for using our website and booking our maritime voyages. By browsing our website or initiating a reservation, you agree to comply with and be bound by the following terms and conditions. Please read these sections thoroughly before proceeding with your booking.
Definitions and Agreement
In this document, the terms "we," "us," "our," and "Marivorexa" refer to the company. The terms "passenger," "passengers," "you," and "your" refer to the customer who accesses our website and reserves a voyage. By using our website, you confirm that you possess the legal authority to enter into this agreement and to use our services in accordance with all conditions stated here.
Reservation Window and Payment Process
Our website allows passengers to select a voyage and reserve a spot. Once you submit a reservation request through our platform, your seat is temporarily held by us. This hold remains active for exactly 48 hours from the time and date of your initial reservation.
To finalize and secure your booking, you must visit our physical corporate office in person. Our office is located at Progress Commercial Building, 9 Irving St, Causeway Bay, Hong Kong . During this visit, you must pay the full amount due for your booking. If a passenger does not complete the full payment at our office within the 48-hour hold period, the temporary reservation will expire automatically, and the seat will be released back to our inventory for other passengers to reserve.
Boarding Details and Terminal Location
The exact boarding location and terminal details will be formally communicated to passengers during the full payment process at our registered office in Causeway Bay. We provide these details in writing alongside your final booking confirmation.
It is the sole obligation of each passenger to arrive at the designated port at least 1 hour before the scheduled departure time. Arriving early ensures smooth processing of the boarding procedure, document accreditation, and safety briefings.
Passenger Identification Requirements
All passengers must carry an official, valid government-issued identification document with them on the day of the journey. This identification must match the name registered during the payment process at our office.
Security personnel will check these documents prior to boarding. If a passenger fails to present a valid government identity document at the port, they will not be allowed to board. This situation will be classified as a cancelled voyage, and the refund policies for late cancellations will apply.
No-Show Policy
If a passenger fails to appear at the designated port at least 1 hour prior to departure, or fails to arrive before the vessel departs, the reservation will be classified as a no-show. A no-show is seen exactly as a journey cancelled on the day of departure. Under these specific circumstances, the reservation is forfeited, and no refunds will be issued or entertained under any condition.
Cancellation Guidelines and Refunds
We understand that travel plans can change unexpectedly. Therefore, we permit passengers to cancel their reservations up until the day of the scheduled journey. The refund amount depends entirely on the timing of your cancellation notice:
- Cancellation 24 Hours or More Prior: If a passenger cancels the reservation at least 24 hours before the scheduled date of the journey, a full refund of the collected fees will be provided.
- Cancellation on the Day of the Journey: If a passenger decides to cancel their trip on the actual day of the journey, a 50% deduction will be applied, and only the remaining half of the original payment will be refunded.
Refund Processing and Bank Timelines
To initiate a refund after a valid cancellation request is received, we will request your necessary bank account details. We do not store sensitive billing data, and this information is used solely for the electronic transfer of your funds.
We will process the return of funds from our system within 24 hours of receiving your cancellation request and account details. However, the time it takes for the funds to reflect in your personal bank account depends on your banking institution. It can take up to 7 business days for the transaction to show on your balance, depending on your bank provider's local operating policies.
User Conduct and Website Restrictions
Passengers are granted a limited license to access and make personal use of this website. You are restricted from downloading, modifying, or copying any portion of our web content without our express written consent. You may not use this website for any unlawful purpose, or to transmit malicious software, viruses, or harmful data. Any illegal use of our website terminates the permission or license granted by us.
Governing Law and Jurisdiction
These terms and conditions are governed by, and constructed in accordance with, the local laws and regulations of the Hong Kong Special Administrative Region. Any disputes, disagreements, or claims arising out of or relating to our website services, office transactions, or maritime voyages shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Revisions to Our Terms
We reserve the right to make adjustments to our website, corporate policies, and these terms and conditions at any moment. Your continued use of our platform following any updates signifies your acceptance of those changes.
Customer Communication Channels
Passengers can reach us with any inquiries, clarifications, or questions regarding their bookings through our live website portal or via email at cruise@marivorexa.com. Our support team is active and available to assist you from 10:00 AM to 5:00 PM, Hong Kong Time (HKT).